UNLOCKING POTENTIAL IN A SINGAPORE PUBLIC SECTOR AGENCY
How IECL partnered with a Singapore public sector agency to build a coaching culture to unlock the best work from their leaders and people.
Singapore Public Sector Agency – a major statutory board in Singapore Government
The client needed to embed a new approach to leadership through all levels, in a way that reinforced positive behaviour and promoted a proud, productive and cohesive workforce.
THE INFLUENCE OF CHANGE
THE EXPECTATION OF CHANGE
THE RESPONSE OF CHANGE
IECL helped the Agency to build a coaching culture and approach
Through a rigorous tender process and our consultancy, IECL has designed and delivered a range of leadership and coaching related activities since 2018 to date. We aimed to:
As part of the iterative design process, IECL and the Agency introduced initiatives in succession, allowing themes and participant engagement to inform the structure and agenda of our programs.
IECL coaching skills program incorporate structed adult learning conversations with a strength-building/solution orientation rather than a problem orientation. In applying a strength-based approach, leaders are effectively modelling this to engage others and trigger interest, self-worth, energy, motivation and action.
Through developing coaching skills, the aim was to help Supervisors improve their quality of self-awareness and enable greater empowerment in the people they lead, in the professional and personal life and hence their performance and organisational effectiveness.
ROLE OF LEAD FACILITATORS AND CONSULTANTS
John Raymond and Toni Butler were instrumental in overseeing the design and delivery components across the initiatives and ongoing programs. John and Toni were actively involved in ensuring every stage of the implemented programs were set up for success and undertook feedback and comments from participants and stakeholders in the Agency.
Coach is good at uncovering the difficult issues and helps me see new perspectives
We developed a strong working relationship to achieve my identified goals
My coach asked questions that challenged me to think differently
My coach held me accountable to achieve my identified goals
The impact leaders have seen in their self is a greater confidence in coaching. This was supported by increased engagement in coaching skills such as active listening and questioning. It has resulted in greater awareness of self and others in the way they employ coaching skills.
“This programme has caused me to take time out to reflect and think about my development, and to hear from my boss personally about areas I can grow stronger to create a visible and favourable impact in my role”
“Two success factors that made these sessions valuable to me and helped me decide to continue with additional sessions; a good coach and the space, the challenge and the support the coach provided for me to go deeper into the challenges I am facing and own my leadership journey”