A Regional Insurance Company

A Regional Insurance Company

Key Capabilities


  • Target operating model design
  • Operational efficiency implementation, e.g. asset migration


  • Regional client management automation and process robotics for front office operations
  • Agent process digitisation
  • Automated testing tools
  • Client database redesign and development
  • Fund performance data visualisation
  • Cloud computing solutions
  • Systems integrations


The client is one of largest multinational insurance and financial services provider, provides financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. The company employed approximately 34,000 people and has 63,000 agents under contract, and has about CA$832 billion in assets under management and administration.


Key Stats

Cost savings up to 70% have been achieved


Client Asset Management Division was looking to reduce running costs, standardise workflows regionally, reduce errors, increase transparency and decision making  ability and drive efficiency through organisational alignment and digitisation.


Design a partnership based approach to identify the target operating model for the client operations and design / architect technical solutions. 

A digitisation program of developing operational workflow and date digitisation solution to achieve operating cost and efficiency targets: Process by process digitisation approach across all of the countries operates in Asia, new data infrastructure and integration to other Internal systems and data lake infrastructure.

With the handover to provide the client with resources to manage and develop applications going forward and to achieve high user adoption rates.


Operating cost was reduced significantly by increasing process standardisation, better resources alignment to activity levels and enabling the client to digitise in a considered and effective way.