Global Insurance

Key Capabilities


  • Project Planning
  • Workflow and Data Analysis
  • UX / UI Design
  • Best Practice Recommendation
  • Product Backlog and Prioritization
  • System Configuration and Customization
  • System Integration
  • SIT, Performance and UAT
  • Production Rehearsal
  • Data Migration and Go Live
  • Post Live Support


The client is an American Fortune Global 500 and Fortune 500 company whose subsidiaries provide insurance, investment management, other financial products and services to both retail and institutional customers throughout the United States and in over 40 other countries, total assets amounting to approximately 1.5 trillion U.S. dollars in 2019.

Key Stats

Key Stats

  • Improved the visibility of approval process and reduced over 50% of process time.
  • Headquarter and business units are more easily monitor the lifecycle of their Insurance product.
  • Minimized project cost and development time by making use of their currently ServiceNow platform without developing / purchasing a new system.
  • Reduced the management cost with customized report and dashboard for overview monitoring.
  • Standardized and centralized an internal process over different regions.


The client was urgent looking for a quick solution for their growing business in APAC managing new Insurance Products launch initiation process since various kind of products in different regions are required to go through different business units for approval. The client expected to streamline the process among the regional business units and headquarter across time zones, eliminate paper process and email approval, monitor the efficiency of the launched product life cycle and retirement through organizational alignment and digitization.


We proposed to customize the client’s ServiceNow platform for this urgent business need. Our consultants reviewed the current operating model and did a gap analysis, developed new target operating model and system customization requirements.

Development Team conducted system customization, adopted the business compliance reports, integrated ServiceNow with the client’s internal admin system and email server, supported the SIT / UAT activities and the change management of the business processes.

ServiceNow customization project was completed in 6 months and released to 15 offices in Asia in 2015. We also provide the on-going system maintenance services for this client.


  • Provided a central platform for communication and monitoring new / launched product.
  • Improved the process efficiency by customized workflow with automated reminder and task to business users.
  • Regular reporting to business units for monitoring processes.
  • Reduced paper / email communication and shorten the lead time for the processes.
  • Achieved compliance requirements in an effective way.