ONE OF THE THREE LARGEST JAPANESE BANK “MEGABANKS”

ONE OF THE THREE LARGEST JAPANESE BANK “MEGABANKS”

Key Capabilities

WE DELIVERED THE FOLLOW SERVICES

  • Operating Model and Digital Solutions Consultation
  • Project Planning and Change Management
  • Detail workflow review and Requirements Gathering 
  • System Design and Recommendations of UX / UI 
  • Introducing New Tech Stacks and Future System Architecture
  • IT Environment Pre-requisites & Advisory Services
  • Application Development & QA
  • System Deployment and Integration
  • Training & UAT Planning and Support
  • Code Security Review & Handover
  • Production Go Live Support
  • Business Process and Data Migration 
  • System Go-live Planning and Support

Client

The client is the third largest financial services companies in Japan, with total assets of approximately $2 trillion, the group has over 505 branches and offices in Japan and in 38 other countries, provides financial products and services to a wide range of clients, including individuals, small and medium-sized enterprises, large corporations, financial institutions and public sector entities.

Client
Client

Key Stats

  • Automated over 70% of daily process. 
  • IT maintenance and licenses cost are reduced significantly.
  • User can easily create new account, currency, customer type, etc. without IT support.

Challenge

The bank has an urgency to replace their legacy cash management system due to its hardware and servers are running out of support, they are also looking for new technologies for IT transformation. 

The legacy cash systems were developed 20+ years ago, business users were suffering with the unfriendly UI and inconvenience manual process, data visualization is very limited which caused unnecessary operational issues and miscommunication sometimes. IT Team was required to be involved in the daily operation such as adding / updating the customer account, currencies, the IT maintaining cost is high. The client also encountered IT resources shortage for the system upgrade requests. 

Solution

  • Conduct business workflow and IT review, provide recommendation of new operating model and required technical solutions. UI/UX redesign to improve user experience and data visualization.
  • Support with IT on the system infrastructure setup and IT security review of recommended new tech stacks.
  • Hybrid project approach to Design & Develop prototype of new Cash Management System, and further the client on system testing and customization. Support business migrating the daily process to the new system and change management.

Outcome

  • Quick-win project developed a brand-new Cash Management System for daily operation in the Custody Department. Modernized UI and user journey / improved data visualization, standardized and streamlined the data engineer processes, significantly reduce manual process.
  • Enabled new set of Tech Stack and system integration methodologies, Replaced the legacy system and supported the migration. Introduced DevOps (CI/CD) to improve the on-going upgrade needs, but also enhanced the system reliability and scalability.
  • Successfully established a new IT partnership model with External Vendor.